Home > Carpet Cleaning, Cleaner to Cleaner, Industry News, Q&A > Carpet Cleaner Spotlight: Phoenix Carpet Repair

Carpet Cleaner Spotlight: Phoenix Carpet Repair

Robert AtlasServiceMonster is proud to serve an industry filled with talented, successful people. Every once in awhile we like to feature one of our clients in our blog and newsletter to share their story. This time around we asked Robert Atlas from Phoenix Carpet Repair to answer a few questions about how he got to where he is today. Here is the full Q&A:

Q: When was Phoenix Carpet Repair and Cleaning founded, and what was the “spark” that led to creating the business?

A: I founded Phoenix in January 2010.  After resigning from my job, working for Corporate America and realizing that a lot of companies overpromised and under delivered, I wanted to create something different.

Q: What aspect of your business are you most proud of?

A: I think our service reviews are the thing I am most proud of.  My company has over 600 five-stars reviews across Google, Yelp, Angie’s List, Home Adviser, Rosie on the House, Customer Lobby, BBB, and To Fix It.  My company’s growth is also something I take pride in; I have been the starting point for 12 franchises for my company nationwide.  I enjoy reading and hearing all the nice things our customers say about my technicians and how great of a job they do in the field.  Each of those things bring a lot of satisfaction to me personally.

phoenix-spillbefore phoenix-spillafter

Q: What is the weirdest mess you’ve ever been called in to handle?

A: About three years ago as an individual contractor I was called by a woman whose house was being inspected the following day.  She had four pet ferrets and, in her home, she had so much stuff it was piled from floor to ceiling and had one pathway through her house.  The ferrets had soiled the floors for an extended period of time and the path of carpet in the hallway needed replacing.  I cut and pulled out the contaminated carpet and pad and installed new carpet.

Q: If you could offer one piece of advice to an entrepreneur going into the service industry, what would it be?

A: Focus on marketing, customer service, and integrity.  Educate your marketplace. I started as a beginner working around the internet and over time I have developed a solid system that has helped my company appear on the first page of Google.  But great customer service is the backbone for any company.  If you leave a customer with a bad taste in their mouth, what do you think they will do? They will give bad reviews online as well as to the people they know.  The best form of advertising is word of mouth and you get there with outstanding customer service.  Have integrity and teach your employees to do the same.  Being honest and having strong moral principles will not only help your business, it will help you at becoming a better human being.  You will sleep better at night knowing you helped people with your knowledge and expertise instead of trying to squeeze every dollar your customer has for work they may not necessarily need.

robertatlasQ: Thanks, Robert. Anything else you would like to share?

A: I run my company the way I do because I don’t want to just be another carpet repair or carpet cleaning service the customer will never remember again or even want to call again.  I want to provide a level of service that they will remember and will call back time and time again for life.  I send my technicians out in the field not to make a quick buck, but to build a lifelong customer base.

Excellent advice from a successful entrepreneur: thanks for sharing, Robert!

Click here to see some of Phoenix Carpet Repair’s recent work! Robert Atlas also offers business coaching services to business owners who want to transform their approach to success.

  1. December 4, 2013 at 7:28 pm

    Hey guys. It’s a pleasure working with you guys! Thanks Robert

  2. Gordy
    December 10, 2013 at 9:26 pm

    Let me get this straight, you guys started in 2010 and already have 12 franchises up and running as well as your own, the original?

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